Retail Manager
Hospitality · Perth, WA, Australia · Full-Time · $80,000 - $85,000/yr · Visa: Ask us
Running a busy hospitality retail store in Perth takes leadership and sound commercial sense, and this Retail Manager position is for a motivated hospitality professional who has both. The manager decides where attention goes on the shop floor, so confidence with people matters as much as numbers.
The week covers store performance, building the team, protecting service standards, managing stock and finances, and keeping workplace and food safety rules in place.
Show the size of the teams you have led, the rosters and stock systems you have handled and the POS platforms you have used. Use a CV builder to bring that experience forward.
Key Responsibilities
- Run the business each day and direct the shop floor
- Watch sales and profit results and hold labour and operating costs to budget
- Build the roster and manage the team schedule
- Hire, induct and train new people, then coach, mentor and handle each person's performance
- Set the tone for service by handling customer enquiries and complaints professionally
- Keep track of stock, order supplies, schedule stocktakes and reduce wastage
- Keep suppliers on side
- Read sales reports for gaps and act on strategies that raise revenue and efficiency
- Keep food quality, presentation and service level from shift to shift
- Meet workplace health and safety duties, food safety regulations and company policies
- Keep accurate business and operational records, grow the business and develop its people
Requirements & Eligibility
- Minimum 2 years in full-time employment as a Retail Manager, Café Manager or similar hospitality management role
- Has run a high-volume hospitality or retail operation
- Experience leading 10 or more employees
- Skilled at drawing up staff rosters and managing labour costs
- Purchasing and inventory control background
- Strong at financial management and sales analysis
- Excellent at leading and managing people
- Communicates well and delivers strong customer service
- Solves problems and makes sound business decisions
- Can use POS systems and Microsoft Office
- Understands food safety and workplace health and safety requirements
- Free to work weekends, evenings and public holidays
- A relevant qualification in Hospitality, Business or Management is advantageous
- A Food Safety Supervisor Certificate is desirable, and a First Aid Certificate is also desirable
- Hospitality POS system experience is an advantage; experience opening new stores or managing multiple locations is advantageous
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