Duty Manager
Visa sponsorship
Hospitality · Darwin, NT, Australia · Full-Time · $34/hr · Visa: Employer sponsored
Lead rostered shifts at a busy Darwin licensed venue. The Duty Manager coordinates functions, gaming and food and beverage staff while balancing customer care, compliance, security and financial controls. The role needs calm operational decisions and organised handovers from opening through closing.
Visa sponsorship may be available for suitably qualified candidates, including eligible NT DAMA applicants, subject to all required approvals.
An English CV should show licensed venue leadership and your current NT Responsible Service of Alcohol certification. prepare a Darwin licensed venue duty management CV with examples of cash reconciliation, staff supervision and incident decisions. Include the gambling and gaming credentials relevant to your application.
Key Responsibilities
- Take responsibility for venue performance on rostered shifts, leading functions, gaming and food and beverage staff with practical direction and support.
- Allocate daily duties, maintain roster coverage and assist training, development and performance management.
- Maintain high presentation and service and meet workplace safety, food safety, responsible gambling, gaming and liquor requirements.
- Open and close to procedures and manage keys, security and restricted areas.
- Monitor gaming transactions, tills, floats, safes and cash handling and reconcile and hand over funds accurately at shift end.
- Resolve complaints and address behaviour, security and incidents sensibly, supporting events, entertainment and promotions.
- Check stock, equipment, cleanliness and maintenance and prepare accurate incident, shift and operational reports.
- Apply policies and improve performance within a safe, positive and professional workplace.
Requirements & Eligibility
- Relevant AQF Diploma-level qualification or equivalent with at least one year of full-time-equivalent field experience; or at least three years of full-time-equivalent hospitality, hotel or licensed-club management experience.
- Proven hospitality staff leadership and supervision and previous licensed venue work.
- Working gaming and licensed operations knowledge and solid cash handling and reconciliation.
- Sound security and operational controls and strong team management and leadership with excellent conflict resolution and customer service.
- Clear writing and reporting and current NT Responsible Service of Alcohol certification.
- Current Responsible Service of Gambling training or readiness to complete it as required.
- NT Gaming Machine Manager licence preferred, otherwise ready and eligible to apply.
- Available evenings, weekends and public holidays and able to meet licensing, probity and employment requirements.
- Overseas applicants must meet applicable qualification, experience, English-language and visa criteria.
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