Hybrid Multi-Cloud Technician
Visa sponsorship
Engineering · Auckland, New Zealand · Full-Time · $25/hr · Visa: Employer sponsored
People who enjoy cracking tricky technical faults tend to thrive in this permanent, full-time Hybrid Multi-Cloud Technician job in Auckland. You would help operate and improve hybrid-cloud services, teaming up with technical specialists, other internal teams and external technology partners. The post suits an ICT professional who is happy to keep learning new platforms and to share what they find with the wider team.
Suitably qualified international candidates can be offered sponsorship.
Highlight past ICT support roles, incidents you have handled and any ServiceNow or ITIL background on your CV. Build AI CV can help you assemble a hybrid cloud profile before you send it.
Key Responsibilities
- Be the first port of call for technical issues in hybrid and multi-cloud setups, working through incidents and service requests
- Look after systems and complete planned support tasks, using established processes to get services running again fast
- Log and track incidents in ServiceNow and similar service management platforms
- Back up senior specialists as they troubleshoot and investigate, and escalate tricky issues and operational risks
- Assist in introducing new technology: deployment, system changes, testing and delivering projects, including nationally coordinated digital ones
- Coordinate technical fixes between internal teams and outside vendors
- Keep documentation, records and service information up to date, and work to organisational security, compliance and risk standards
- Suggest improvements to reliability, efficiency and user experience, and help colleagues take up new technology
- Take your turn on the on-call roster for critical support when required, staying professional and collaborative
Requirements & Eligibility
- Minimum of 2 years in professional ICT technical support or a similar technology role
- Hands-on experience supporting IT services and technology operations from day to day
- A practical record of troubleshooting and resolving incidents
- IT service management system experience, preferably with ServiceNow
- Understands structured service management and how incidents are handled
- Some exposure to technology implementation, deployment or system change
- Tertiary qualification in IT, Computer Science or a related discipline
- Industry certification such as ITIL or Service Management is advantageous
- Analytical, with strong technical problem-solving ability
- Talks easily with technical teams, users, vendors and stakeholders
- A team player who is clearly keen to build skills on new technologies
- Works on their own initiative, and knows when to escalate complex matters
- Organised, proactive, and committed to reliable technology services and to professional integrity, security and compliance
- Willing to join an on-call roster, and able to satisfy relevant New Zealand employment and visa requirements
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